Order Related FAQ

If you still can’t find your answers, drop us a message.
  • THE FORM offers free domestic deliveries on all orders.
  • All deliveries would be attempted within 3 working days from the day the Order Shipped email is dispatched to you. However, deliveries might on occasion take longer during busy sale periods and during the festive seasons.
  • THE FORM accepts returns received within 14 days from date of receipt on items that are unused, unworn, unwashed and have their original tags attached and returned in the original packaging.
  • Merchandise returned that are not in original conditions, may result in a delayed store credit refund or may not qualify for a refund. The returned parcel will not be accepted and will be sent back to you (postal charges apply).
  • THE FORM is not responsible for missing return items and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse facility, so please pack the return items securely to avoid damages during transit.
  • Sale items, or items bought using any discount code (with the exception of the 1st purchase 10% discount) are not eligible for return.
  • All postal fees and/or custom charges incurred for all returns are borne by the customer.
  • Please keep proof of postage as THE FORM is not responsible for parcels that are lost or damaged during shipping of Returns.
  • Items returned will be refunded in store credits.
  • Your store credit refund will be processed within 7 business days from the date we receive your returned item(s).
  • If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
  • The Form monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behavior.
  • Terms and conditions may be amended without prior notice.
  • If you have any questions, please drop us a message at [email protected] and we will get back to you as soon as we can.
  1. Check that your item(s) is/are eligible for returns or exchanges.
    • Returns/Exchanges have to be made within 14 days from date of delivery.
    • Return item(s) must have the original tags attached and placed in its original packaging, unworn and unwashed.
    • Return item(s) is/are not sale items, or purchased with a promo code (with the exception of the first-time 10% discount), or purchased during flash sales.
  2. Email us at [email protected] with your return request (please include the order number and reason for return).
  3. We will arrange for a door-step courier pick-up from your mailing address. The instructions will be sent to you via email.
  4. Once we have received your return parcel, we’ll send a notification email and proceed with the store credit refund or exchange.

 

Note:

  • THE FORM is not responsible for missing return items and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse facility, so please pack the return items securely to avoid damages during transit.
  • All prices displayed are in Singapore Dollars.
  • We accept payment via all Visa and MasterCard cards, PayPal, and PayNow.
  • Items, prices, and services featured on THE FORM are subject to change at any time without notice.