FAQ

THE FORM offers free domestic deliveries on all orders.

All deliveries would be attempted within 3 working days from the day the Order Shipped email is dispatched to you. However, deliveries might on occasion take longer during busy sale periods and during the festive seasons.

• THE FORM accepts returns received within 14 days from date of receipt on items that are unused, unworn, unwashed and have their original tags attached and returned in the original packaging.
• Merchandise returned that are not in original conditions, may result in a delayed store credit refund or may not qualify for a refund.
• Please pack the return items securely to avoid damages during transit.
• Sale items, or items bought using any discount code (with the exception of the 1^st purchase 10% discount, 10OFF100, 15OFF200 and 20OFF300) are not eligible for return.
• We do not accept returns or exchanges of face masks (for hygiene reasons) unless they are faulty.
• Items returned will be refunded in store credits.
• Your store credit refund will be processed within 7 business days from the date we receive your returned item(s).
• If you would like to exchange your item, please return the item you wish to exchange and place a new order on our site.
• The Form monitors account activity and reserves the right to refuse transactions, assess fees, and/or close accounts based on order or returns behaviour.
• Terms and conditions may be amended without prior notice.
• If you have any questions, please drop us a message at [email protected] and we will get back to you as soon as we can.

1. Complete the Return Form.
2. Check that the product has the original tags and is placed in its original packaging, unworn and unwashed.
3. Mail the package back to us with the completed Return Form within 14 days from date of purchase via your preferred courier service to our address:
   THE FORM RETURNS
   6 New Industrial Road
   #06-01
   Singapore 536199
4. Once we have received your return parcel, we’ll send a notification email and proceed with the store credit refund.

Note:

• THE FORM is not responsible for missing return items and/or parcels in transit. The return parcel remains in your care until it reaches our warehouse facility, so please pack the return items securely to avoid damages during transit.
• All postal fees and/or custom charges incurred for all returns are borne by the customer.
• Please keep proof of postage as THE FORM is not responsible for parcels that are lost or damaged during shipping of Returns.